Effective Date: 8/27/2024
Last Updated: 8/27/2024

Welcome to Optimum Granite & Marble, Inc ("we," "our," or "us"). We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website optimumgraniteinc.com and interact with us through various channels.

1. Information We Collect

1.1. Data Collection via Google Analytics
We use Google Analytics to collect information about your visit to our website. This data includes:

• IP Address: To identify your general location.
• Browser Type and Operating System: To optimize our site for various devices and browsers.
• Pages Viewed: To understand which sections of our site are of interest.
• Referring Site: To know how you found our site.
• Time Spent on Site: To assess user engagement.

Google Analytics collects data using cookies. For more information on how Google Analytics collects and processes data, you can review Google's Privacy Policy: Google Privacy & Terms.

1.2. Customer Communication Data
When you communicate with us through Meta/Facebook or other contact forms, we may collect the following information:

• Email Address: For correspondence and follow-up.
• Phone Number: For direct contact and support.
• Message Content: To understand your needs and respond appropriately.

2. How We Use Your Information

We use the information collected for the following purposes:

• To Improve Our Website: Analyzing usage data to enhance user experience.
• To Communicate with You: Responding to inquiries, providing updates, and offering support.
• To Process Requests and Orders: Managing and fulfilling your service requests and orders.
• To Comply with Legal Obligations: Meeting regulatory and legal requirements.

3. Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

• Service Providers: We may share information with third-party service providers who assist us in operating our website, conducting our business, or servicing you, provided they agree to keep this information confidential.
• Legal Requirements: We may disclose information when required to do so by law or in response to valid requests by public authorities.
• Business Transfers: In the event of a merger, acquisition, or any form of sale of some or all of our assets, your information may be transferred as part of that transaction.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information. Despite these measures, no method of transmission over the internet or electronic storage is 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee absolute security.

5. Your Rights and Choices

• Access and Update: You can request access to, or update your personal information by contacting us using the details provided below.
• Opt-Out: If you prefer not to have your data collected via Google Analytics, you can use browser settings or opt-out tools provided by Google.
• Communication Preferences: You can opt out of receiving promotional emails from us by following the unsubscribe instructions in those emails.

6. Cookies

Our website uses cookies to enhance user experience. You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. However, please note that disabling cookies may affect the functionality of our website.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Optimum Granite & Marble, Inc
835 S Lake St.
Aurora, IL 60506
Email: [email protected]
Phone: 800-920-6033
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Thank you for trusting Optimum Granite & Marble, Inc with your personal information. We are committed to protecting your privacy and ensuring a secure experience on our website.